Refunds & Cancellation

1. The short version

• Full refund within 7 days of your first payment. No reason needed.
• Cancel any time. You keep access until the end of the period you have already paid for, and you are not charged again.
• Free plan, free forever. There is nothing to cancel and nothing to refund.

2. Free trials come first

Starter includes a 7-day free trial and Pro includes a 14-day free trial. During a trial you are not charged at all — your first payment is taken when the trial ends. If you cancel before then, no money changes hands and there is nothing to refund.

This matters for the refund window below: the 7 days run from your first actual payment, not from the day you signed up. Trials are offered once per account — resubscribing later starts billing immediately.

3. The 7-day refund

If you are within 7 days of your first payment on a paid plan, email billing@cleya.ai from your account email and we will refund it in full. You do not need to give a reason, and we will not ask you to sit through a retention call.

We process the refund within 5 business days of approving it. Once processed, Razorpay and your bank control the settlement time — typically 5–7 business days for cards and UPI, sometimes longer for international cards. Refunds are always returned to the original payment method; we cannot redirect one elsewhere.

4. Cancelling

You can cancel from your account settings at any time — paid plans are month-to-month with no lock-in and no cancellation fee. Cancelling stops the next charge; it does not cut off the period you have already paid for. You keep your plan's features until that period ends, then move to the Free plan.

We do not pro-rate part-months. If you cancel mid-cycle you keep the remaining days rather than receiving a partial refund for them.

5. Renewals after the first payment

Later renewal charges are outside the 7-day window and are not automatically refundable — cancel before a renewal date to avoid it. That said, if a renewal caught you by surprise, or you were charged after cancelling, or the service was materially broken for you, write to us. We would rather refund an unhappy month than argue about it.

6. Refunds we may decline

We may decline a refund where the account has been suspended or terminated for a breach of the Terms of Service — for example spam, harassment, or misrepresenting your identity. We may also decline repeated subscribe-and-refund cycles on the same account or payment method.

Enterprise and custom agreements are governed by their own signed terms, which take precedence over this page.

7. Deleting your account

Cancelling a subscription and deleting your account are different things. Cancelling stops billing; your profile and data remain. To have your data erased, delete your account from settings — see the Privacy Policy for what happens to your data and how long it is retained. Deleting an account does not by itself trigger a refund; if you are inside the 7-day window, ask for the refund as well.

8. Pricing, currency and taxes

Payments are processed in Indian Rupees (₹) by Razorpay, and prices shown include GST where it applies. Prices displayed in other currencies are indicative estimates — your bank sets the final converted amount, and any foreign-exchange or card fees it charges are not refundable by us.

9. Contact

Billing and refunds: billing@cleya.ai. Anything else: hello@cleya.ai. Please write from the email address on the account so we can find the payment.